Kamkejani

Terms and conditions

Effective date: 28 August 2026

1. Acceptance of these terms

These Terms and Conditions govern access to Kamkejani’s websites, dashboards, AI search, listing, contact-unlock, subscription, promotion, review and support services. By creating an account, publishing a listing, buying a Kamkejani service or otherwise using the platform, you agree to these terms and the Privacy Policy.

If you do not agree, do not use the service. Nothing in these terms limits a right or remedy that cannot lawfully be excluded under the Consumer Protection Act, 2012, the Data Protection Act, 2019 or other applicable Kenyan law.

2. Eligibility and accounts

You must be at least 18 years old and able to enter a binding agreement. Information provided to Kamkejani must be accurate, current and complete. You are responsible for safeguarding your password, verification codes and devices and for activity performed through your account unless caused by Kamkejani’s failure to use reasonable safeguards.

Each person or business should use a genuine identity and must not impersonate another person, create deceptive duplicate accounts, transfer an account without permission or allow a suspended person to bypass restrictions. Notify support@kamkejani.co.ke promptly if you suspect unauthorised access.

3. Kamkejani’s marketplace role

Kamkejani is a discovery, information and contact marketplace. We help guests find stays, compare host-supplied details, receive AI-assisted recommendations and obtain verified host contact information. Unless Kamkejani expressly identifies a separate booking service, Kamkejani is not the owner, landlord, property manager, travel agent or accommodation provider and is not a party to the accommodation agreement between guest and host.

Hosts decide whether to accept an enquiry, set accommodation terms and collect accommodation payments. Guests and hosts are responsible for confirming the identity of the other party, the final price, dates, house rules, cancellation terms, payment instructions and suitability of the stay before committing.

4. Host responsibilities

A host must:

  • Have authority to advertise and offer each stay and obtain any required owner consent, licences, permits or approvals.
  • Provide accurate titles, photographs, location, prices, fees, amenities, capacity, house rules, availability and contact details.
  • Keep availability current and promptly correct information that becomes inaccurate.
  • Disclose material conditions that could affect safety, accessibility, quiet enjoyment or the total price.
  • Maintain the property in a safe, lawful and reasonably habitable condition and comply with tax, consumer, housing, public-health and other applicable obligations.
  • Use guest information only for genuine accommodation, safety, support or legal purposes and protect it from misuse.
  • Honour commitments made directly to a guest or clearly explain and resolve any change.

Verification, approval or visibility on Kamkejani does not transfer these responsibilities to Kamkejani.

5. Guest responsibilities

A guest must use the platform for genuine accommodation enquiries, provide accurate information, respect host rules and property, communicate lawfully and avoid harassment, spam or misuse of unlocked contact and location data. A guest should independently confirm the property, host, total price, dates, cancellation terms and payment recipient before sending money or travelling.

Guests must not copy, publish, sell, scrape or use host contact or exact-location data for marketing, surveillance, fraud or any purpose unrelated to a legitimate stay enquiry.

6. AI search, ranking, availability and verification

AI search interprets natural-language requests and compares them with available listing data. Recommendations, match explanations, confidence scores, duplicate checks and generated descriptions may be incomplete or inaccurate. They are informational aids, not professional advice, a guarantee or a substitute for direct confirmation.

Availability indicators show the most recent information available to Kamkejani and may change before a host responds. “Verified”, “approved”, “contact verified” or similar labels describe checks completed at a point in time; they do not guarantee identity, ownership, safety, quality, legality, availability or future conduct. Promotional placement is labelled and does not buy a favourable AI opinion.

7. Contact unlocks, credits and Kamkejani payments

A contact unlock provides the access described at checkout, which may include a host phone number, WhatsApp action, directions or exact-location information. The applicable price, currency and access conditions are shown before payment. A successful unlock may remain available for a limited reopening period and should not be repeatedly charged where the platform recognises the same valid access attempt.

Payments for contact unlocks, subscriptions, promotions or other Kamkejani services are processed through the displayed payment provider. You authorise the provider and Kamkejani to process the transaction and related anti-fraud checks. Credits, promotional balances and free access have no cash value and cannot be transferred unless Kamkejani expressly allows it.

If a Kamkejani service is not delivered because of a verified platform or payment failure, contact support with the transaction reference. Refunds are assessed against the service purchased, payment status, access already delivered and applicable consumer law. Accommodation deposits or rent paid directly to a host are not Kamkejani payments and must be resolved with the host or relevant payment provider, subject to your legal rights.

8. Accommodation agreements and disputes

Any accommodation agreement is directly between guest and host unless a separate Kamkejani booking product expressly states otherwise. The parties should record the agreed dates, price, deposit, cancellation and refund terms, occupancy, house rules, check-in and check-out arrangements.

Kamkejani may provide communication records, feedback tools or reasonable support but does not control a host’s property or a guest’s conduct. We may investigate reports, restrict a listing or account, preserve relevant records and cooperate with lawful authorities, but we are not required to decide every private accommodation dispute.

9. Subscriptions, promotions and paid visibility

Paid subscriptions and promotions apply for the duration, price and visibility treatment shown at purchase. A promotion may increase placement frequency but does not guarantee impressions, enquiries, occupancy or revenue. Promotions must remain clearly distinguishable from organic or AI-ranked recommendations.

Unless the purchase screen states that a plan renews automatically, a plan ends when its paid period expires. Where recurring billing is offered, the renewal price and cancellation method must be disclosed before activation. Kamkejani may pause a promotion when a listing is unavailable, suspended, misleading or otherwise ineligible.

10. User content and licence

You retain ownership of content you submit. You confirm that you have the rights and permissions required to provide it and that it does not violate privacy, intellectual-property or other laws.

You grant Kamkejani a non-exclusive, worldwide, royalty-free licence to host, store, reproduce, resize, format, translate, display and distribute that content only as reasonably needed to operate, secure, improve and promote the platform and the relevant listing. This licence ends when the content is deleted, except for cached, backup, legal or audit copies retained for a limited lawful purpose.

Kamkejani may remove or limit content that is unlawful, misleading, unsafe, infringing, technically harmful or inconsistent with these terms.

11. Reviews, feedback and communications

Reviews and feedback must reflect a genuine experience and must not contain threats, hate, unlawful discrimination, private information, extortion, fabricated claims or undisclosed paid endorsements. Kamkejani may moderate, decline or remove content and may label or investigate suspicious activity.

Service messages concerning security, transactions, verification, listing status and account operation are part of the service. Marketing messages are optional where required by law, and you may opt out using the provided control without losing essential service communications.

12. Prohibited conduct

You must not:

  • Break the law, facilitate fraud, misrepresent a property or use another person’s identity or payment method without authority.
  • Harass, discriminate against, threaten, exploit or endanger another person.
  • Circumvent contact-unlock, payment, security, rate-limit, access-control, suspension or verification systems.
  • Introduce malware, probe vulnerabilities, interfere with the platform or access data without authorisation.
  • Scrape, harvest, resell or systematically copy listings, personal data, rankings or AI output without written permission.
  • Manipulate reviews, availability, analytics, referrals, promotion delivery or search ranking.
  • Use the platform to advertise an unlawful, unsafe or unavailable stay.

We may preserve evidence and report suspected criminal or harmful conduct to the relevant authorities.

13. Safety and off-platform dealings

Exercise reasonable care before meeting, travelling or paying. Use traceable payment methods, verify the payment recipient, avoid sending money under pressure and report suspicious instructions. In an emergency, contact the relevant emergency services or law-enforcement authority first.

Moving communication or payment outside Kamkejani may reduce the records and support available through the platform. Kamkejani is not responsible for private arrangements it does not control, but nothing in this clause removes responsibility that applicable law places on Kamkejani.

14. Suspension, closure and recovery

Kamkejani may warn, limit, pause, suspend or close an account or listing where reasonably necessary to investigate fraud, protect users, comply with law, address repeated inaccurate information, enforce these terms or prevent harm. Where appropriate, we will provide notice or an opportunity to respond, but urgent protective action may be taken first.

Account or listing closure ordinarily creates a restricted 30-day recovery state rather than an immediate hard deletion. Active sessions are ended and public access is removed. Only an administrator may restore supported actions from the protected audit trail. Managers cannot erase audit history or apply a rollback. After the recovery window, ordinary rollback may be unavailable.

You may stop using Kamkejani at any time. Obligations concerning payments, privacy, intellectual property, liability, disputes and records needed for lawful enforcement survive closure where relevant.

15. Intellectual property

The Kamkejani name, logos, interface, software, databases, original text, design and compilation of content belong to Kamkejani or its licensors. These terms grant only a limited, revocable, non-transferable right to use the platform for its intended purpose. They do not permit copying the service, creating a confusingly similar product or using Kamkejani branding without permission.

16. Third-party services and links

Payment providers, maps, WhatsApp, social networks, analytics services and external websites have their own terms and privacy practices. Kamkejani is not responsible for an external service’s independent operation. A link or integration does not mean we endorse every statement, product or transaction offered by that third party.

17. Service availability and disclaimers

We aim to keep Kamkejani secure and available but do not promise uninterrupted or error-free operation. Maintenance, connectivity, third-party failures, emergencies or events outside reasonable control may affect the service. Listing information and user content are generally supplied by users, and AI output is probabilistic.

To the maximum extent permitted by law, the platform is provided on an “as available” basis. We do not guarantee that a listing, host, guest, recommendation, availability indicator, contact response, promotion or accommodation transaction will meet every expectation. This does not exclude an express promise made by Kamkejani or a warranty or consumer right that cannot lawfully be excluded.

18. Limitation of liability

To the maximum extent permitted by applicable law, Kamkejani is not liable for indirect or consequential loss arising from a private accommodation arrangement, user conduct, inaccurate host-supplied information or an external service outside our reasonable control.

For a claim directly arising from a paid Kamkejani platform service, Kamkejani’s aggregate liability will not exceed the greater of the amount paid to Kamkejani for the affected service during the six months before the event or the minimum liability required by law. Nothing limits liability for fraud, wilful misconduct, gross negligence, personal injury caused by negligence, breach of data-protection duties or any liability that cannot legally be limited.

19. Responsibility for claims

If your unlawful content, fraudulent conduct or material breach of these terms causes a third-party claim against Kamkejani, you are responsible for the reasonably proven loss and costs caused by that conduct, to the extent permitted by law. Kamkejani will notify you and allow reasonable participation in the defence where appropriate. This clause does not apply to loss caused by Kamkejani’s own breach or negligence.

20. Governing law and disputes

These terms are governed by the laws of Kenya. Before starting formal proceedings, contact support@kamkejani.co.ke with the relevant account, listing or transaction details so the parties can try in good faith to resolve the dispute. If it is not resolved, either party may use the courts or another competent dispute-resolution forum available under Kenyan law. Consumers retain any mandatory right to approach a regulator, tribunal or court.

21. Changes and general terms

We may update these terms to reflect service, safety or legal changes. We will publish the revised effective date and provide additional notice where a material change requires it. Changes do not retroactively remove accrued rights. If a provision is unenforceable, the remaining provisions continue to apply. Failure to enforce a provision immediately is not a waiver.

These terms, the Privacy Policy and any service-specific terms shown at purchase form the agreement for Kamkejani’s platform services. If service-specific terms conflict with these general terms, the service-specific terms control for that service.

Questions may be sent to support@kamkejani.co.ke, +254 716 004 252, or 4th Floor, Philadelphia House, Wing B, Office Suite 2, Nairobi, Kenya.