Kamkejani help centre

Answers for every step of your stay

Find quick guidance for guests and hosts. If you still need help, our support team is only a message away.

For guests

Frequently asked questions for Guests

Helpful answers for finding, comparing and contacting a host.

How does Kamkejani find a stay for me?
Tell Kamkejani what matters in your own words, including your location, budget, dates, floor, amenities or mood. It compares those needs with approved stays and their latest availability confirmation.
How recent is the availability information?
A host may reconfirm an individual stay at any time and does not need to wait 48 hours. Each accurate new confirmation refreshes its age, availability confidence and chance of appearing earlier in discovery. The stay shows Available for 48 hours after its latest confirmation. It then shows Availability not confirmed but remains visible. If it is still not reconfirmed after 7 days, it expires and is hidden until the host confirms it again. Booked stays remain visible lower in results and can be contacted about future dates. Kamkejani AI does not recommend them as available now. Multi-room stays use live room inventory instead of this timer.
What does Booked mean on a stay?
Booked means the individual stay is occupied for the current scheduled time. It remains visible lower in marketplace results, and guests can use Contact host to confirm future dates. Kamkejani AI does not recommend it as available now; booked periods and calendar conflicts still restrict booking.
How do room-based hotels and multi-room stays show availability?
Multi-room stays do not expire because a host confirmation becomes old. Their visible label comes from room types, configured quantities and scheduled calendar blocks. If inventory is missing or zero, the property remains visible with a clear room-inventory label so the host can correct it.
What happens after I unlock a host contact?
You receive the verified host phone and WhatsApp contact so you can confirm the stay directly. Kamkejani then asks for feedback so availability can stay accurate for the next guest.
Does Kamkejani handle the booking?
Unless a stay is clearly marked otherwise, booking and payment for the stay happen directly with the host. Kamkejani helps you discover an approved, recently confirmed option and reach its verified host.
What is Guest Safety Check?
Guest Safety Check is a private host tool where hosts can search a complete international guest phone number for factual feedback submitted by other hosts. It is not public, does not show the reporting host, does not prove wrongdoing and does not automatically block a guest. Anyone may contact support@kamkejani.com to request review, correction or removal.
What happens if I close my account?
Closing your account immediately signs you out and removes your profile and stays from public use. An administrator can recover it for 30 days. After 30 days, an automated process erases or anonymises private profile, conversation, calendar, verification, listing and attribution data, while narrowly required financial, safety, security, consent and audit records are retained in minimised form.
For hosts

Frequently asked questions for hosts

Guidance for listing, verification, availability and growing your reach.

How do I list a stay?
Create a host account, submit accurate stay details and recent photographs, then complete identity verification. Kamkejani reviews the host and stay before publishing it.
Why must I keep availability current?
For an individual stay, confirm again as soon and as often as you accurately know it is available; you do not need to wait 48 hours. Every fresh confirmation refreshes the confidence signal and improves the stay’s chance of appearing earlier to guests. The Available label lasts 48 hours from the latest confirmation. From 48 hours until day 7, it remains visible as Availability not confirmed. At day 7 it expires and is hidden until reconfirmed. Multi-room properties remain discoverable and use configured room inventory and scheduled calendar capacity instead.
How do Mark as occupied and Schedule booked dates work together?
Mark as occupied is the quick option: choose when occupation starts and when the stay becomes available, and Kamkejani adds that exact period to the scheduled calendar. Schedule booked dates is the detailed option for adding one or more future date-and-time periods. Confirm availability releases only the current overlapping manual period; later booked periods remain scheduled.
How do external calendar imports and Kamkejani export URLs work?
Connect an Airbnb, Booking.com or other iCal URL to a listing or room type. Kamkejani imports overlapping periods and reduces only the affected inventory. Copy the matching Kamkejani export URL into any platform that accepts iCal. Syncs can be delayed, so review errors and compare calendars before accepting a booking.
How does Guest Safety Check help me?
Open Guest Safety Check in the host dashboard and search the guest’s complete phone number with country code. If another host submitted factual feedback, you can review it as one safety signal before deciding whether to host. You may also submit factual feedback from your own direct interaction. Do not add insults, assumptions, medical details or unrelated personal information.
How long does approval take?
Verification and listing review can take a few minutes and up to 48 hours. You can follow the status and any correction reason from your host dashboard.
Does promotion change AI ranking?
No. Promotion buys clearly labelled visibility only. Kamkejani recommendations remain based on guest needs, listing details, trust signals and current availability.
What happens if I close my account?
Closing your account immediately signs you out and removes your profile and stays from public use. An administrator can recover it for 30 days. After 30 days, an automated process erases or anonymises private profile, conversation, calendar, verification, listing and attribution data, while narrowly required financial, safety, security, consent and audit records are retained in minimised form.
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Talk to Kamkejani support

Get help with your account, a listing or finding the right stay.