Answers for every step of your getaway

Start with getaways available now, or tell Ask Kamkejani what you need: location, budget, guests, amenities or the kind of place you want. You do not need to enter dates before browsing. If you are planning ahead or need a few hours, include the dates and times in your AI request, then check the getaway’s calendar and booking quote.

An individual getaway shows Available for 48 hours after its host confirms it. It then shows Availability not confirmed and remains discoverable until day 7; after that it is hidden until reconfirmed. A host can update accurate availability at any time. Room-based properties use current room quantities and scheduled calendar blocks instead of this confirmation timer. Always check your intended dates before making plans.

Booked means the individual getaway is occupied for its current scheduled period. Open Check Scheduled Calendar to look at future availability, or contact the host about later dates. A future booking still needs approval and a fresh availability check. AI must not present the getaway as available now while its current period is occupied.

Choose a room type and quantity. Available rooms are calculated from the host’s configured inventory and overlapping calendar blocks. The property’s label can show available rooms, no rooms available or inventory that needs confirmation. Approval of a property is not a promise that every room or future date is available.

Book with Kamkejani lets you request exact dates, receive approval, review the full price and pay through the platform where the service is available. Your dashboard then tracks the reservation, payment, cancellations and refunds. The host provides the accommodation. Contact host is a separate option for arranging a booking directly; paying to unlock a contact does not book the getaway.

Sending a reservation request or receiving approval does not hold the dates. Availability and price are checked again when you proceed to payment. A short checkout hold reserves capacity until the displayed deadline. Your booking is confirmed only after Kamkejani verifies payment and confirms the reservation. Do not rely only on a bank debit, redirect or screenshot.

Yes, where the host enables hourly pricing. Select your actual check-in and checkout times; the quote shows the hourly rate, minimum billed time, billing interval and total. Extra billed minutes do not extend your reserved checkout. Hourly bookings must fit the host’s hourly window and calendar. Same-day nightly pricing is also supported with a one-night minimum. Check the itemised quote before paying.

The host can set a minimum charge and a 15-, 30- or 60-minute billing interval. For example, a two-hour visit with a three-hour minimum is billed for three hours, but only your selected two hours are reserved. You may leave earlier. Staying beyond your selected checkout needs a new availability check and an agreed extension.

The cancellation deadline shown for your booking controls. If check-in is more than 24 hours away when payment is verified, ordinary guest cancellation is available strictly within 24 hours of that payment and before check-in. If check-in is 24 hours away or less, there is no ordinary guest cancellation window. Any refund follows the policy accepted at checkout. Contact support about a service failure or exceptional case even if self-service cancellation has closed.

The host must cancel the paid reservation through Kamkejani. A host cancellation entitles you to a full refund under the booking’s funding breakdown; a host penalty is not deducted from your refund. Cash, reward credit and coupons are handled separately. Report an unavailable or materially misdescribed getaway through your booking record or support.

Check the original payment’s status and your dashboard before paying again. Card or M-PESA confirmation must be verified by Kamkejani before the booking or purchased access is granted. If the payment remains unresolved, contact support with its reference and the service you bought. Never share a PIN, password, full card number or verification code.

You can view the host phone, WhatsApp action and location details included in that unlock. A valid contact can be reopened during its 12-hour access window without another charge or credit. A contact pack adds the stated number of credits to your account. Contact access does not reserve accommodation or pay the host; Book with Kamkejani is a separate checkout.

Create a guest account, verify your phone and share your guest referral link. During an active weekly campaign, new guests must sign up through the link and verify their phones within the campaign window. The top eligible referrer who meets the published minimum wins after Friday at 17:00 EAT. The Rewards page shows the current amount, minimum, expiry and any previous-winner restriction. Weekend sign-ups do not count towards a weekly reward.

Apply an eligible coupon at checkout and review its discount. Referral booking credit can then pay towards an eligible Book with Kamkejani reservation; pay the remainder using an offered payment method. Credit must be used before its displayed expiry and cannot be withdrawn. Coupons can cover the paid services allowed by their campaign, but apply only to one-time purchases. Read Payments & paid services and Rewards for the full rules.

A refund approval is not proof that money has arrived. Check the refund status and provider outcome in your booking or payment record. Cash is returned through the supported refund route. Eligible booking credit returns with its original expiry; a coupon discount is not refunded as cash or automatically made reusable. Contact support if a refund is delayed or failed.

Use the sign-in methods offered on the login page. Phone verification uses a fresh code; email verification and phone verification are separate checks. If your account requires you to set your own password, complete that security step even if an administrator previously set a temporary password. A verified account can still be restricted for another reason. Contact support if a verification service is unavailable.

After a verified paid booking is completed, you can submit one review from My bookings; it goes to Kamkejani moderation. A directly arranged booking follows the separate contact-unlock review flow and may need host confirmation. Contact feedback is separate from a completed-getaway review. Reviews must describe a genuine experience; the Terms explain confirmation and disputes.

Guest Safety Check is a private host tool for factual feedback associated with a complete international guest phone number. It does not show the reporting host, prove wrongdoing or automatically block a guest. Contact support@kamkejani.com to request review, correction or removal of information about you.

Account deletion ends active sign-in sessions and removes the account from public use. A restricted 30-day recovery period applies before personal data is deleted or anonymised. Outstanding bookings, refunds and lawful debts still need to be resolved, and limited financial, security or legal records may need to be retained. Use Account & data deletion for the steps and support route.

Create a host account, add accurate property details and recent photographs, and complete the verification steps required in your dashboard. For a property with several room types, configure the room quantities, prices and photos. Submit it for review and follow any correction request. Publishing and any applicable host subscription are separate from listing approval.

Follow the approval and verification status in your host dashboard. Reviews may require corrections or additional evidence, so submission does not guarantee immediate approval. If an update is overdue or you cannot resolve a correction request, contact support with the getaway reference.

Guests see how recently you confirmed an individual getaway. You can reconfirm accurate availability at any time; Available lasts 48 hours. It then needs confirmation and expires from discovery after 7 days without an update. Room-based properties use current inventory and calendar capacity instead. Keep booked periods accurate so guests are not offered unavailable dates.

Mark as occupied records the exact current occupation period. Schedule booked dates adds current or future date-and-time blocks. Confirm availability releases only the overlapping current manual period; it does not erase future blocks or a paid reservation. Check the scheduled calendar before changing availability.

Open your getaway’s calendar sync settings and add a named connection for each platform. Paste its iCal import link, then copy the matching Kamkejani export link into that platform. Use the combined export for a personal calendar. Calendar feeds share blocked dates or times, not prices, payments or guest details. Sync can be delayed; check errors and compare calendars before accepting a booking.

Check the requested dates, room quantity and current calendar, then approve or decline before the displayed deadline. Approval lets the guest proceed to payment but does not reserve the dates. A confirmed paid reservation must be honoured. An administrator may record approval at your request; the booking record identifies who approved it.

A confirmed booking keeps its accepted dates, prices, hourly settings, fees and policy snapshot. Changes to hourly cutoffs, minimum charges, nightly prices or late-checkout rules apply to new quotes. Do not use a settings change to shorten a guest’s confirmed reservation; an extension needs agreement, current availability and an updated price.

For a nightly booking with a saved nightly breakdown, the host share for each completed night becomes eligible at the standard checkout time recorded for that booking. Remaining nights stay held; the final balance is released at booked checkout. Hourly, same-day and older bookings without that breakdown settle at checkout. Disputes, refunds and disclosed debts may prevent or reduce release.

Open Earnings & withdrawals to see held earnings, eligible earnings and Total withdrawn. Choose an enabled withdrawal method and review the balance deduction, provider fees, any service fee or tax and the amount you will receive. Requests require review and reserve the amount; only a verified provider outcome marks payment complete. A failed payout is reconciled before its funds are released. Bank transfer availability is controlled separately from M-PESA.

Review the plan, price and paid period before purchasing. Paid time does not bypass approval or availability requirements. A one-time purchase expires at the end of its period. Automatic renewal runs only where offered and explicitly authorised; cancel future renewals in Billing activity while keeping time already paid for. A charge already sent may still complete. Coupons cannot be combined with automatic renewal.

Promotion provides labelled visibility, not a guaranteed AI recommendation. AI checks the guest’s needs, listing details and current availability. In available-now discovery, a booked promoted getaway does not outrank a getaway that is available now solely because it is promoted. Future-date requests are checked against their intended calendar period.

When the host programme is active, share your host referral link before a new host registers. The referral’s promotion-day amount is recorded at sign-up and earned when that host’s first qualifying getaway is approved. Redeem accumulated days for standard promotion on your own eligible approved getaway. The Rewards page shows the current offer; pausing new rewards does not remove days already earned.

Check the dashboard record first. A provider may accept an SMS before the handset receives it. Delivery reports distinguish accepted, delivered and failed messages, with a failure reason where supplied. Network issues, an invalid number or blocked promotional messages can prevent delivery. Keep your number current and contact support if notices are missing; an SMS delay does not change a booking’s recorded status.

Search the guest’s complete international phone number in Guest Safety Check to review factual feedback from hosts. Treat it as one safety signal and make your own lawful hosting decision. Reports do not automatically block a guest. Submit only facts from a direct interaction; do not include insults, assumptions, medical details or unrelated personal information.

Deletion signs you out and removes your account and getaways from public use. A restricted 30-day recovery period applies before erasure or anonymisation. Resolve confirmed bookings, refunds and lawful debts; closure does not cancel those obligations. Limited financial, security and legal records may remain. The Account & data deletion page explains the process.