Kamkejani help centre
Answers for every step of your stay
Find quick guidance for guests and hosts. If you still need help, our support team is only a message away.
Frequently asked questions for Guests
Helpful answers for finding, comparing and contacting a host.
How does Kamkejani find a stay for me?
Tell Kamkejani what matters in your own words, including your location, budget, dates, floor, amenities or mood. It compares those needs with approved stays and their latest availability confirmation.
How recent is the availability information?
Every stay shows when its host last confirmed availability. Recently confirmed stays are easier to trust, while expired, occupied or suspended stays are removed from recommendations.
What happens after I unlock a host contact?
You receive the verified host phone and WhatsApp contact so you can confirm the stay directly. Kamkejani then asks for feedback so availability can stay accurate for the next guest.
Does Kamkejani handle the booking?
Unless a stay is clearly marked otherwise, booking and payment for the stay happen directly with the host. Kamkejani helps you discover an approved, recently confirmed option and reach its verified host.
What happens if I close my account?
Your profile is anonymized, active sessions are revoked, and saved stays and conversations are removed. Limited payment, contact-unlock, feedback and fraud-prevention records may be retained without your profile details where needed for legal, accounting or marketplace-safety purposes.
Frequently asked questions for hosts
Guidance for listing, verification, availability and growing your reach.
How do I list a stay?
Create a host account, submit accurate stay details and recent photographs, then complete identity verification. Kamkejani reviews the host and stay before publishing it.
Why must I keep availability current?
Guests rely on your latest confirmation before contacting you. Promptly mark occupied dates and reconfirm available stays to protect guest trust and improve your chance of being recommended.
How long does approval take?
Verification and listing review can take a few minutes and up to 48 hours. You can follow the status and any correction reason from your host dashboard.
Does promotion change AI ranking?
No. Promotion buys clearly labelled visibility only. Kamkejani recommendations remain based on guest needs, listing details, trust signals and current availability.
What happens if I close my account?
Your stays are immediately removed from discovery, active sessions are revoked, and personal profile and identity files are erased or anonymized. Limited transaction and safety records may be retained where required.
Still need a hand?
Talk to Kamkejani support
Get help with your account, a listing or finding the right stay.